Shipping & Refund Policy

Last updated: 30 September 2026

1. Where we deliver

Bottles are sent by the seller to delivery addresses in the United Kingdom. We cannot deliver outside the UK, and a small number of UK locations, such as the Channel Islands, may not be available.

2. Delivery charge

The delivery charge is shown at checkout before you pay. If you buy from more than one seller in the same order, each seller sends a separate parcel and a delivery charge applies for each seller.

3. Dispatch and delivery times

• The seller has up to 7 days from the date of your order to ship your bottle. Most sellers ship sooner.
• Parcels are sent with a tracked courier service. Once your order has been shipped, you will receive an email with the tracking number.
• Delivery times given by the courier are estimates and are not guaranteed.

If your order has not been shipped within 7 days, it is cancelled automatically and you are refunded in full, including the delivery charge.

4. Receiving your parcel

Because the parcel contains alcohol, an adult aged 18 or over must be available to receive it. The courier may ask for proof of age and may refuse to hand the parcel over without it. Parcels cannot be left with anyone under 18.

If a delivery fails because nobody aged 18 or over was available, or because the address given was wrong, the cost of redelivery or of returning the parcel to the seller may be deducted from any refund.

5. Check your bottle on arrival

Please open the parcel and check the bottle as soon as it arrives. A few days after shipping, we will email you and ask you to confirm that it has arrived as described.

The seller is paid when you confirm, or automatically 7 days after shipping if you have not reported a problem. Once the seller has been paid, we may no longer be able to recover the money on your behalf, so please do not wait.

6. If something is wrong

Report a problem from your order page, or email us, within 7 days of the shipping date if your bottle:

• has not arrived
• arrived damaged or leaking
• is not the bottle that was listed, or differs significantly from the description or photos
• appears to be counterfeit, opened or tampered with

To help us resolve it quickly:

• take clear photos of the bottle, the seal, the label and any damage
• take photos of the outer box and the packing materials
• keep the bottle and all of the packaging until the problem is resolved

The seller's payout is held while we look into it. We will ask both sides for information and then decide whether a refund is due.

7. Refunds

• Not shipped in time. Full refund, including the delivery charge, made automatically.
• Lost in transit. Full refund, including the delivery charge, once the courier confirms the parcel cannot be found.
• Damaged, not as described or not genuine. Full refund, including the delivery charge, once the problem has been confirmed. We may ask you to return the bottle to the seller first, using a tracked and insured service. The seller pays the cost of that return.

Refunds are made to the payment method you used. They usually appear within 5 to 10 working days, depending on your bank.

8. Change of mind

Most sellers on Drams Direct are private individuals. When you buy from a private individual, the legal right to cancel an online purchase within 14 days for any reason does not apply. This means a bottle cannot be returned simply because you have changed your mind.

If the seller is a business, you have the right to cancel within 14 days of receiving the bottle, provided it is still sealed. Contact us and we will arrange this with the seller. Your statutory rights are not affected by this policy.

9. Cancelling before dispatch

If you need to cancel an order that has not yet been shipped, message the seller or contact us as soon as possible. If the seller has not yet sent the bottle and agrees to cancel, you will be refunded in full.

10. Information for sellers

• Create the prepaid shipping label from the order in your dashboard, and ship within 7 days of the sale.
• Where a prepaid label is not available for an order, send the parcel with a tracked and insured courier and enter the tracking number on the order.
• Pack every bottle securely for carriage of glass and liquid, with protection on all sides and the bottle unable to move inside the box.
• Take photos of the bottle and of the packed parcel before you send it. They are your evidence if a problem is reported.
• The bottle remains your responsibility until it has been delivered to the buyer.

11. Contact us

Drams Direct
200 Bath Street, Glasgow
[email protected]